CallScribe

Automatically Transcribes and Tags Phone Leads

CallScribe

Calls at a glance

Transcripts can be read much quicker than a call can be listened to. With call transcriptions available within real-time email alerts, you can use Conversation Intelligence to rapidly find the most meaningful part of a phone call, or to browse conversations for specific keywords. Gain a better understanding of how your agents are converting callers, and where you can improve phone conversations for better customer service.
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Calls at a glance

Categorize and score calls in real-time with keyword spotting

Armed with keyword spotting, CallScribe instantly identifies keywords and categorizes calls for automated, detailed analyses of your conversations.

After you identify the criteria and keywords associated with leads and customers, CallScribe will automatically tag relevant calls. CallScribe can help determine whether a call resulted in a conversion along with any products/services purchased by that customer, and then sync that data directly to your analytics platform.
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Calls at a glance

"It’s so convenient and easy to be able to see this information at a very high level, without having to dig through the calls.”
- Samantha Leppla, MediaBeast Marketing

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